At Jayuio Hybrid Solution (Opc) Private Limited, we are committed to providing high-quality daily essential products, including ghee, cooking oil, dry fruits, and spices. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or refund request, subject to the terms and conditions outlined below.

1. Eligibility for Returns & Refunds

To ensure a smooth return and refund process, please review the following conditions:
Customers must report any issues within 24 hours of delivery by contacting our support team.
The product must be unused, unopened, and in its original packaging to qualify for a return.
We do not accept returns for opened or used food products due to safety and hygiene reasons.
Perishable items like ghee, cooking oil, and spices cannot be returned unless they are damaged, expired, or incorrect upon delivery.
Returns will only be processed for products that are found to be defective, expired, or not as per the order placed.

2. How to Request a Return or Refund?

If you meet the above criteria, follow these steps to request a return or refund:

Contact Us Within 24 Hours

  • Email us at [your support email]

  • Call/WhatsApp us at [your contact number]

  • Provide your order number, product details, and clear images of the issue (if applicable)

Review & Approval

  • Our team will review your request and verify the issue

  • If approved, we will guide you on the next steps for return (if required)

Return Process (If Applicable)

  • If a return is necessary, we will provide the return shipping details

  • Customers must ship the product back to our warehouse at 3rd floor, 31RK Plaza, 80 Feet Road chairmain Layout, Banswadi bengaluru, Karnataka 560043 within 3 days of approval

3. Refund Process

Once your return request is approved (or if a return is not required), the refund will be processed within 4–5 business days to the original payment method used at the time of purchase.
Refunds will be issued only for defective, damaged, or incorrect items.
Shipping charges (if applicable) are non-refundable.
If the refund is not received within the mentioned time frame, please check with your bank or payment provider.

4. Non-Returnable & Non-Refundable Items

  • Opened or used food items cannot be returned for hygiene and safety reasons

  • Change of mind or personal dislike of taste, texture, or aroma does not qualify for a return or refund

  • Any request made after 24 hours of delivery will not be entertained

5. Contact Us

For any queries regarding returns or refunds, feel free to reach out to us:

📍 Business Name: Jayuio Hybrid Solution (Opc) Private Limited
📍 Address: 3rd floor, 31RK Plaza, 80 Feet Road chairmain Layout, Banswadi bengaluru, Karnataka 560043
📞 Phone/WhatsApp: +91 8741028988
📧 Email: info@jayuiohybrid.digital